Client Service Terms

Last updated: [date]. Template: have a qualified lawyer review before use.

These terms apply when you sign up for a paid plan with [Legal entity name] ("Paidology", "we", "us"). Your order (the plan, price and platforms you choose) and these terms together form our agreement.

1. Services

We manage paid advertising on the platforms in your plan, including tracking setup and maintenance, campaign management, testing and reporting, as described in your plan. Work outside your plan is quoted separately before it starts.

2. Fees and payment

• Fees are set by your plan: Launch $1,500, Growth $2,500, or Scale $4,000 per month. Above $75,000 monthly ad spend: $4,000 plus 5% of ad spend above $75,000
• Fees are billed monthly in advance, at the start of each billing month, for that month's work
• Ad spend is paid by you directly to each platform. We do not mark it up
• If payment is more than 7 days late, we may pause work until it is received
• Prices exclude any applicable taxes, which are added where required

3. Plan changes

Your plan is set by whichever is higher: the number of platforms we manage, or your monthly ad spend. If either moves into a different tier, the new fee applies from the next billing month. We will tell you before it changes.

4. Term and cancellation

• The agreement runs month to month
• Either party may cancel with 30 days' written notice. Fees for the notice period are payable
• 30-day money-back: if you cancel in writing within the first 30 days, we refund your first month's fee and the service ends on the date of cancellation
• Setup fee: setup is free if you stay with us for 90 days. If you cancel within the first 90 days, a setup fee of [$1,500] becomes payable. Where you cancel under the 30-day money-back, it is deducted from your refund
• We may end the agreement immediately if fees are unpaid for more than 30 days, or if either party seriously breaches these terms

5. Your accounts and access

• All ad, analytics, tag and related accounts belong to you, always
• You give us the access we need to do the work, and you can remove it at any time
• When the agreement ends, we hand back everything we built in your accounts and remove our access within 30 days

6. Your responsibilities

• Provide timely access, approvals, brand assets and accurate business information
• Make sure your ads, offers, products and landing pages comply with the law and with each platform's policies
• Keep platform payment methods active so campaigns are not interrupted

7. Results

Paid advertising results depend on factors outside our control, including platform algorithms, competition, your offer and market conditions. We do not guarantee specific results. We do commit to our process: tracking first, continuous testing, and reporting on booked calls and revenue.

8. Intellectual property

You own the ads, creative and campaign assets we produce for you once the related fees are paid. We keep ownership of our own methods, templates, tools and know-how.

9. Confidentiality

Each party keeps the other's confidential information private and uses it only for this agreement. This continues after the agreement ends.

10. Data protection

Where we process personal data on your behalf (for example, customer lists for ad audiences), we act as your processor under a data processing agreement, available on request. Our Privacy Policy covers data we control.

11. Liability

To the extent the law allows, our total liability under this agreement is limited to the fees you paid in the 3 months before the claim. Neither party is liable for indirect or consequential loss, including lost profits. Nothing here limits liability that cannot be limited by law.

12. General

• Changes to these terms apply only when agreed in writing
• These terms are governed by the laws of [jurisdiction], and its courts have exclusive jurisdiction
• This agreement is the entire agreement between us about the services

Contact

[Legal entity name], [registered address], [email].